4.9
4.9
Dentists in Orpington
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location

5 Sevenoaks Road Orpington Kent BR6 9JH

SmileMaker Dental Care complies with the 1998 Data Protection Act and the Freedom of Information Act 2000, and this Policy describes our procedures for ensuring that personal information about patients is processed fairly and lawfully.

In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:

  • Personal details such as your name, age, address, telephone numbers, email address and your general medical practitioner;
  • Your past and current medical and dental condition;
  • Radiographs, clinical photographs and study models;
  • Information about the treatment we have provided or propose to provide (and its cost);
  • Notes of conversations or incidents that might occur for which a record needs to be kept;
  • Records of consent to treatment;
  • Any correspondence (relating to you) with other healthcare professionals: such as referrals to specialists, for example.

We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.

We will process personal data that we hold about you in the following way:

We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.

Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.

In order to provide proper and safe dental care, we may need to disclose personal information about you to:

  • Your general medical practitioner;
  • The hospital or community dental services;
  • Other health professionals caring for you;
  • Dental Insurance Companies of which you are a member.
  • Private dental schemes of which you are a member.

Disclosure will take place on a “need-to-know” basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.

In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.

You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.

If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.

If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.

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"I have recently had a course of treatment covering 3 appointments and at each stage, the dentistry was…

Norman Moffat

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"Firstly, I must commend the Team at Smilemaker Orpington for the superbly efficient appointment management system. I am…

Dave Bonney

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"I've been going to this dental practice for many years and really can't fault it. The staff is…

Graham Poulter

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"Very welcoming place I can’t praise the staff enough very helpful very professional. My treatment has been exceptional…

Tan

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"I have been coming to Smilemaker Dental Practice for many years. The service has always been excellent from…

Margaret Ellis

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"I've had a genuine fear of dentists for many years and have avoided them for as long. Then…

Jeannie B

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"I have been a patient of Smile Maker for many years. They are truly excellent and go above…

Jack Gunn

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"Friendly, professional, warm and kind. Having been under the care of Smilemaker for years with many regular uneventful…

Caroline Bailey

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"I have just had my second visit following a referral to the new specialist root canal dentist Dr…

Gordon Ireland

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"Very friendly and welcoming. Have been coming here for three years and have always had a very positive…

Sue Wallace

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"Went here last night for a tooth removal, all staff very friendly and kind and talk you threw…

Edward Taylor

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"Been going to Smilemaker for a few years now, always great service. Very professional, teeth feel great after…

Chris Barraclough

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"Friendly and professional. All the staff are great including the receptionist, hygienist and dentists."

Caroline G

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"Have been a patient for many years at Smilemaker dental care and today saw the new dentist who…

AJ LUC

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"Everyone is so friendly and professional. I had to have some work done and felt well looked after…

PSull

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"I've been going to Smilemaker Dental Care for over twenty years now and I have never had anything…

James

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"Fantastic treatment and excellent service! Will definitely return and would recommend it. Thank you!"

Gillian Huntley

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"A very friendly group of people who provided me with 1st class service."

Carmel Hedges

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"Very welcoming, and excellent care. Thank you!"

Stephen Motto

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Dentists in Orpington
location

5 Sevenoaks Road Orpington Kent BR6 9JH

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